❓Frequently Asked Questions
How do I place an order for school furniture?
Select your desired items and choose your preferred payment method. If you have specific instructions regarding shipping marks or customization, please submit them with your order for processing.
What payment methods are accepted?
We accept various payment forms including L/C and T/T. The most common method is T/T, requiring a 40% deposit in advance and the remaining balance before shipment.
Is there a warranty on the products?
Yes, all products purchased through this site are covered by a 5-year free warranty, ensuring long-term durability and peace of mind for educational environments.
What should I do if my furniture arrives damaged?
We prioritize secure packaging and work closely with shipping partners to ensure safe delivery. If an item arrives damaged, please contact us immediately to resolve the issue through our after-sales service.
Can I request customized designs or logos?
Absolutely. Most of our school furniture models can be customized in terms of color (Grey, Blue, Black, etc.) and we can add your specific institutional logo as required.
How can I get support for an existing order?
For any questions regarding delivery, specifications, or after-sales support, please send us a message through our platform. Our support team is available during standard business hours to assist you.
Rimkok Furniture
